Agm - Operations (Hospitality Business)

9 hours ago

Goa Goa, India Nirmal Food Ghar Full time

We are hiring for AGM - Operations (Hospitality Business) **at GOA**

Industry
- holiday home proptech company

CTC- 10-12 lacs

Experience: At least 5 years of experience in operations management within the hospitality industry, with a minimum of 2 years in a senior management position. -Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

The AGM will be responsible for ensuring the highest level of guest satisfaction, operational excellence, financial management, and team training. This position requires a strong background in hospitality operations, a keen eye for detail, and the ability to effectively manage both guest and operational aspects of the business.

Key Responsibilities:
1. Guest Experience Management -Guest Journey Management: Oversee the complete guest experience from check-in to check-out, ensuring a seamless and pleasant stay for all guests. -Testimonial Collection: Ensure that guest feedback and testimonials are consistently obtained to improve services and maintain guest satisfaction. -Standards Maintenance: Ensure that all operational standards related to guest experience, service quality, and facility maintenance are upheld consistently.

2. Operational Responsibility -Housekeeping (HK) & Maintenance Oversight: Supervise housekeeping and maintenance operations, ensuring that cleanliness, upkeep, and quality standards are maintained across all areas. -Inventory Management: Manage inventory of linen, furniture, and guest supplies, conducting monthly audits and ensuring stock levels are maintained. -SOP Implementation: Ensure the effective implementation of Standard Operating Procedures (SOPs) across all departments to drive consistency and operational efficiency.

3. Financial Management -Billing & Payments: Oversee the billing and payment processes, ensuring accurate invoicing, timely payments, and proper documentation.

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Day shift

**Experience**:

- Operations management: 5 years (preferred)
- Hospitality Business: 8 years (preferred)

Work Location: In person

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