Customer Support

A customer support executive manages a customer service team and ensures customers are satisfied. They may also create policies and procedures for the team to follow. Responsibilities Customer support: Respond to customer queries, resolve complaints, and process orders Team management: Hire, direct, and monitor customer service representatives **Job...

Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...

Qualification - HSC./Graduate Experience - Min. 6months exp. in telecommunication industry/customer support etc. Freshers with good communication skills, regional language skills will be welcomed. Immediate joiners will be preferred. 1. Employee will be responsible for resolving customer queries promptly. 2. Provide timely and accurate information to...

**Understanding Needs**: Providing appropriate solutions and attention based on customer needs. - **Recording Interactions**: Keeping records of interactions, inquiries, complaints, and actions taken. - **Collaborating Internally**: Escalating unresolved issues to designated teams for investigation. - **Product Knowledge**: Learning about products/services...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Responding promptly and professionally to customer questions, concerns, and complaints, providing clear and concise information. Resolving customer issues: Troubleshooting problems, finding solutions, and taking appropriate action to resolve customer issues effectively. Maintaining customer satisfaction: Ensuring customers are satisfied with their...

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response...

Handling Customer Inquiries: Answering questions about products, services, and company policies. Problem Resolution: Addressing and resolving customer complaints, technical issues, and other concerns. Communication: Communicating effectively with customers through various channels (phone, email, chat). Record Keeping: Maintaining accurate records of customer...