Customer Support Executive

6 days ago

PimpriChinchwad Maharashtra, India Yashanand Engineers And Contracts Private Limited Full time

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service.
- **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving complaints, and handling requests.
- **Creating Policies and Procedures**: Develop and implement standardized policies and procedures to maintain consistent service quality.
- **Planning Training and Standardization**: Arrange training sessions for team members to enhance their skills and ensure uniform service delivery.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)

Work Location: In person

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