Executive Assistant

**Company Description**
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

This role can support one or multiple executives (CTO Directs) depending on support required. This role creates critical organizational leverage by fulfilling support responsibilities of aligned executives while working alongside the entire Freshworks administrative support team. This team assures smooth operations, communication, and coordination across the entire leadership team.

**Key Responsibilities**
- _ Schedule Management:_ Support executive calendar management, arrange meetings, and confirm appointments. Schedule and reschedule events to optimize time.
- _ Communication:_ Handle and filter communications, respond on the executive's behalf when needed, and ensure important messages are delivered promptly. Assist with communication to the management team, field leadership, and other stakeholders.
- _ Document Management:_ Organize and maintain documents, files, and critical information. Keep records and confidential documents organized and accessible.
- _ Relationship Building:_ Assist in building and maintaining relationships with key stakeholders, including employees, clients, and partners.
- _ Confidentiality:_ Handle sensitive information with discretion and maintain trustworthiness.
- _ Travel Arrangements:_ Help plan and organize travel, including booking flights, accommodations, and ground transportation, and ensure travel itineraries are detailed.
- _ Expense Management:_ Assist with managing the executive's expense reports, ensuring expenses are tracked and within budget.
- _ Event Planning:_ Support company event planning and logistics.

**Qualifications**
- 6+ years of relevant Administrative Assistant experience
- Prior experience maintaining confidentiality and managing highly sensitive information
- Ability to clearly and effectively communicate with aligned executive(s), peers, and other stakeholders; strong active listening skills
- Ability to prioritize multiple tasks seamlessly with strong attention to detail
- A positive, can-do attitude with the desire to take on additional responsibilities
- A desire to continuously learn and grow and do things more efficiently and effectively

**Additional Information**

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.