Customer Relation Executive

5 days ago

Kochi Kerala, India Psquare interior furnishing company Full time

**Job Title: Customer Relation Executive (Telecalling)**

**Company: P'SQUARE Interior Furnishing**

**Location**:Kochi, Kerala**

**About Us**:
P'SQUARE Interior Furnishing has been a trusted name in home interiors since 1997, specializing in premium-quality curtains, blinds, furniture, and soft furnishings such as bedding and cushions. We also provide customized kitchen interiors. With over 15,000 premium projects successfully completed across Kerala, we are renowned for our expertise in crafting large-size automated curtains and delivering exceptional interior solutions.

**Role Overview**:

- Build and maintain strong relationships with clients by understanding their interior furnishing needs and preferences.
- Offer personalized advice on curtains, blinds, furniture, and other interior furnishing products, tailoring solutions to match customer budgets and aesthetics.
- Collaborate with customers for providing assistance to connect with design team and select furnishings that enhance the functionality and style of their spaces.
- Manage customer inquiries, appointments, and follow-ups efficiently, ensuring a seamless customer experience.
- Coordinate with the design and operations teams to guarantee timely, high-quality project execution and delivery.
- Stay updated on the latest trends, technologies, and innovations in interior furnishings to provide informed recommendations.
- Identify and reach out to potential clients, generating new leads and expanding the customer base.
- Share accurate quotations or proposals based on customer requirements by cross collaboration with project team.
- Proactively suggest additional or complementary products to maximize value for the customer and the business.
- Address and resolve customer complaints or concerns promptly, maintaining a high level of satisfaction.
- Gather and analyze customer feedback to improve service quality and inform product or service enhancements.
- Maintain and update customer records, call logs, and project details in the company’s CRM system.
- Actively support marketing campaigns by promoting new products, offers, or company events to clients.

**Qualifications**:

- Strong communication and interpersonal skills.
- Educational background or work experience in interior design firm is preferred.
- Prior experience in tele calling, customer service, or sales is an added advantage.
- Ability to build trust and engage customers effectively over phone calls.
- Proficiency in Malayalam and English is required; knowledge of Hindi or Tamil is a plus.

**What We Offer**:

- Opportunity to work with a leading name in Kerala's interior furnishing industry.
- Exposure to premium projects and innovative interior design solutions.
- A supportive and professional work environment.

**How to Apply**:
Pay: From ₹15,000.00 per month

**Location**:

- Kochi, Kerala (required)

Work Location: In person

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