Support Services Executive

6 days ago

Aundh Pune Maharashtra, India Stuba Full time

JOB TITLE

Support Services Executive

DEPARTMENT

Operations

REPORTS TO

Manager Back Office

JOB SUMMARY

We are looking for enthusiastic Customer Service - Voice professionals to interact with our clients from different nationalities.

This is a great opportunity for an individual to extend and utilise his / her interest in tourism and travel into a solid broad skill set.

**Desired Skills and Experience**:

- Graduate and above.
- 1-3yrs of Customer Service / Voice Process Experience.
- Excellent spoken English, with good telephonic etiquettes.
- Basic understanding of MS-Office tools.
- Interactive and good at probing. Attentive on calls.
- Analytical and problem solving skills.
- Adherence to deadlines.
- Ability to prioritise workload.
- Flexibility to work in shifts.

KEY TASKS AND RESPONSIBILITIES

**The key duties of the post are as follows**:

- He / She will be responsible for documenting all calls with regards to participant inquiry accurately, using Call Tracking System.
- He / She will be responsible for checking the bookings made in a timely fashion.
- His / Her responsibility will be to answer participant questions, as well as question participants to obtain full understanding of the bookings made.
- He / she should analyse and reroute any discrepancy observed in the booking to the concerned department and follow-up.
- The primary objective is to ensure our bookings are confirmed with the accurate details without any discrepancy or inconvenience to our clients.

PLACE OF WORK AND WORKING HOURS

Pune, India

Monday to Friday: General / UK Shifts

Alternate Saturday: General / UK Shift

**Salary**: ₹180,000.00 - ₹250,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Aundh, Pune - 411008, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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