
Customer Service Executive
1 week ago
**Job Summary**
We are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation.
As part of our team, you will play an essential role in ensuring the smooth execution of the reconfirmation process and delivering the high standards of service our clients expect.
**REQUIRED EXPERIENCE & SKILLS**
- 6 months or 1 Years Experience
- Excellent verbal and written communication skills
- Quick learning ability and adaptability
- Proficiency with systems and technology
- Strong attention to detail and organizational skills
**KEY TASKS AND RESPONSIBILITIES**
- Excellent phone manner and written communication with experience in Support Services team
- Accurately enter hotel confirmation numbers into the GGT system.
- Promptly escalate any issue bookings to the respective handling office for resolution.
- Manage role flexibility, including handling special requests, back-office tasks, failed bookings, and the Mize process as needed.
- Ensure that all tasks are completed in compliance with company standards and best practices.
- Continuously improve processes and suggest enhancements to improve service delivery and operational efficiency.
- Maintain a strong understanding of company systems and tools to provide effective support
**PLACE OF WORK AND WORKING HOURS**
Place: Pune
Working Days: Monday to Friday
Working Hours: 10 am to 7 Pm (TBC)
Please note: Working days and hours may vary based on operational requirement
Pay: ₹18,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Day shift
- Night shift
- Rotational shift
- UK shift
- US shift
**Language**:
- English (required)
**Location**:
- Aundh, Pune, Maharashtra (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)
Work Location: In person
Application Deadline: 30/05/2025
Expected Start Date: 02/06/2025
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