Customer Support Associate

5 days ago

Hadapsar Pune Maharashtra, India Panthernails Business Solution Full time

Experience - 0 - 2 years
- Location - Pune (Work from Office)
- No. of requirement - 2
- Education - B.COM/ BA/ BCA/ BSc. / MCA /Any graduation

Language known -Malayalam, Telugu, Kannada, Tamil, Hindi, English, Marathi,

**Responsibilities of Support**

1. Assign calls to L1, L2 & L3 support teams looking at the call request and ensure timely resolution.

2. Professionally Communicate with the customers reaching the support centre through the call center

3. Resolve calls in individual capacity as well

4. Ensure a friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.

5. Periodically report to the management the current state of support services

6. Enhance internal systems to achieve improved customer satisfaction.

**Requirements -**

2. Excellent oral & written communication skills

3. Good time management

4. Good Team Player

5. Critical thinker and problem-solving skills

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7498227814

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