
Order Fulfillment Coordinator
1 week ago
**Location**:Nagpur, Maharashtra
**Pay**: As per market Standards
**Job type**: Onsite
**About Us**: Chatever.cloud is looking for a Order Fulfillment Coordinator / Customer Support Executive to join our team. This role involves coordinating with internal teams, maintaining customer communication, resolving order-related issues, and ensuring a seamless delivery experience.
**Responsibilities**:
- Order Confirmation: Contact customers after they place an order to confirm details and address any questions.
- Coordination with Internal Teams: Work closely with the logistics, warehouse, and delivery teams to ensure timely order processing.
- Customer Communication: Provide order updates, expected delivery timelines, and resolve customer queries.
- Issue Resolution: Handle customer complaints regarding delays, incorrect orders, or product issues and coordinate solutions.
- Delivery Tracking: Monitor delivery progress and proactively update customers on any delays.
- Documentation & Reporting: Maintain records of orders, customer interactions, and delivery statuses for internal reporting.
- Post-Delivery Support: Follow up with customers to ensure satisfaction and address any after-sales concerns.
**Skills**:
- Bachelore Degree
- Ability to multitask and manage multiple orders efficiently.
- Attention to detail and excellent organizational skills.
- Strong communication and problem-solving abilities.
- Proficiency in order management systems and CRM tools.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.97 - ₹12,000.20 per month
Schedule:
- Day shift
Work Location: In person
Application Deadline: 30/03/2025
Expected Start Date: 28/03/2025
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