Customer Care Executive

5 hours ago

Gurugram Haryana, India Assembly Full time

**Job title**:Customer Care Operations

**Experience**:1-4 Years

**Location**:Fazilpur Jharsa, Gurgaon

**Company Profile**:
We are an emerging e-commerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).

**Responsibilities**:

- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)
- E-Commerce: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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