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Customer Service Associate

3 weeks ago

Powai Mumbai Maharashtra, India WUElev8 Innovation Services Full time

Customer Service Associate- Full Time
- **.** Immediate Notice period acceptable
- **.** 50 vacancies2 to 2.3 LPA
1 to 2 Years
Powai, Mumbai
- Job Description- Must to have skills**PRINCIPAL RESPONSIBILITIES**:

- Inbound / Outbound interaction with clients
- Skilling on all voice and back office queues as per requirement.
- Good computer navigational skills and familiar with MS office
- Should have good customer service skills
- Understand customer queries / request and act accordingly.
- Maintain a healthy and clean work environment.
- Update knowledge of process on regular basis.

**CRITICAL SKILLS REQUIRED**
- Able to understand, assess and articulate a response - both written and verbal.
- Good telephone skills, able to listen patiently & remain focused throughout the conversation
- Good customer care skills - able to empathize, with a natural ability to assist & support, including commitment to follow through
- Basic understanding of business structure, including key processes, services, business goals & role of main functions
- Good information processing skills - able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability - can make inferences, draw conclusions, reason from information provided etc.
- Good team working skills with the ability to contribute to effective team performance
- Results focused initiative to achieve required results. Methodical, accurate with attention to detail - able to spot error, ignore irrelevant details, recognize similarities etc.

**Desired Skills: -**
- Self-Discipline
- Learning and decision-making
- Patience and action oriented

**CANDIDATE SPECIFICATION**

**Must have**
- Graduate / Undergraduate.

**Good to have**
- Previous experience in Logistics / courier / cargo would be preferred
- Experience in call center will be an advantage.
- Work on track & trace ( for logistic business)
- Knowledge of Western culture would be an added advantage. (USA/UK culture)

**Important notes:

- **
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within the Transport Boundary.

**Not Eligible - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,