Customer Relationship Executive

1 day ago


Angul, India Rita Automobiles Pvt Ltd Full time

**Relationship Building**: Foster positive relationships with customers to encourage loyalty and repeat business.
- **Feedback Management**: Gather customer feedback and insights to help improve products and services, and relay this information to relevant departments.
- **Issue Resolution**: Quickly identify customer problems and work to find effective solutions, ensuring customer satisfaction.
- **Data Management**: Maintain accurate customer records and track interactions using CRM software.
- **Sales Support**: Assist the sales team by providing product information and helping with upselling or cross-selling opportunities.
- **Reporting**: Prepare reports on customer interactions, trends, and feedback to inform strategy and improve service quality.
- **Training and Development**: Stay updated on product knowledge and industry trends to provide accurate information to customers.

**Skills**:

- **Communication**: Excellent verbal and written communication skills to effectively interact with customers and team members.
- **Problem-Solving**: Strong analytical skills to identify issues and develop practical solutions.
- **Empathy**: Ability to understand customer needs and concerns, fostering a supportive environment.
- **Time Management**: Efficiently manage multiple tasks and prioritize customer inquiries.
- **Technical Proficiency**: Familiarity with CRM software and other relevant tools.
- **Team Collaboration**: Work effectively with other departments to ensure a seamless customer experience.

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7077225379



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