
Guest Relations Associate Internship Day/evening
1 week ago
**ALTIDO by Joivy**:
Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.
**Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan
**Role & Team**
**Your responsibilities**
- Maintain guests inquiries, bookings, arrival and departure time
- Provide a swift resolution to guest queries and issues during their stay
- Assist guests with any maintenance issues
- Monitor and maintain received reservations
- Support the guests directly over the phone or in writing
**Job requirements**
- Fluent English
- Customer-oriented
- Analytical personality with an eye for detail
- Responsible and mature personality
- Sense of humour is the secret sauce to make you successful
**What we offer**
- Working in an international company
- You choose whether you prefer a **day shift from 10 a.m. to 7 p.m. or from evening 7 p.m. to 12 a.m.**
- We also offer a permanent position for the **night shift (1 am to 10 am.)**
- Gain more experience in hospitality, communication and phone etiquette
- Add practical skills to your scholarly background
- Work and play, play and work
- Great location at the heart of the city
**In **Joivy we are**:
- Communicative and social - we’re a friendly bunch and great communication is the key to be successful in the role;
- Dedicated to continual improvement - we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can;
- Problem-solver by nature - we have loads of interesting challenges in our Joivy Space which require some creative thinking;
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
The employment contract will be with the Bulgarian company "LRC Bulgaria".
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