Guest Relations Associate with English and Italian

**ALTIDO BY JOIVY**

Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

**OUR GROUP**

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialised in short-term rentals
- Chez-Nestor: pioneering co-living company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: co-working space and community hub in the heart of Milan

**ROLE & TEAM**

This cross-departmental role is ideal for an empathetic, diligent, customer-focused individual with previous hospitality experience. The position is shifts-based, incl. work during weekends.

**Your primary responsibilities include**:

- Direct and indirect contact with short-term guests and long-term tenants;
- Working with several specialised softwares (eg. Krossbooking, Zendesk, RIO, Slack, Trello);
- Maintaining guests inquiries, bookings, arrival or departure time;
- Providing a swift resolution to guest queries and issues during their stay;
- Assisting guests with any maintenance issues;
- Monitoring and maintaining received reservations;

Your key skills & qualities:

- Outstanding written and spoken Italian and English;
- Experience in the hospitality sector with a focus on the short-term accommodation industry;
- Customer oriented, with good administration and organisational skills;
- Team player with a positive “can do” attitude;
- Sense of humour is highly appreciated

Other features that would help a lot:

- Experience as a receptionist, Guest Relations associate, or similar role;
- Knowledge of Holiday Rental Business (AirBnB, Booking, HomeAway, etc).

Get ready for an exhilarating opportunity with us
- Join our diverse team and be part of a thrilling industry that never stands still
- Get ready for epic board game nights, exciting outings, and not one, but two incredible parties each year
- Picture yourself working right at the heart of the city, surrounded by the vibrant energy that fuels our passion
- We value our employees' well-being, which is why we provide additional health insurance coverage to ensure you're taken care of Food vouchers for everyone, making your lunch breaks extra delicious
- Enjoy our employee discount codes that let you score fantastic deals, just because you're part of our team
- Take advantage of multisport cards to stay active and fit, with access to a range of sports and fitness facilities
- Our referral program rewards you for bringing exceptional talent to our team, adding even more excitement to your work life
- Pemanent/Fixed Term
- The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, a subsidiary of ALTIDO. Working time is _**_10 am to 7 pm including weekends._