
Guest Relations Associate
2 days ago
**Key Responsibilities**:
- Welcome and greet guests warmly upon arrival.
- Escort guests to their tables/rooms or coordinate with relevant departments.
- Assist guests with check-in/check-out procedures (if in hotel setup).
- Address guest queries, concerns, and complaints promptly and professionally.
- Maintain a high level of guest satisfaction through proactive service.
- Coordinate with other departments (housekeeping, F&B, reservations) to ensure seamless service delivery.
- Maintain updated records of guest preferences and feedback.
- Upsell services and facilities whenever appropriate.
- Ensure the reception/lobby area is neat and presentable at all times.
- Support the team during events or VIP guest visits.
**Requirements**:
- Minimum qualification: Graduate (Hotel Management background preferred).
- 1-3 years of experience in guest relations or front office (freshers with excellent communication skills may also apply).
- Excellent verbal and written communication skills.
- Pleasing personality and positive attitude.
- Strong problem-solving and interpersonal skills.
- Proficiency in English; knowledge of other languages is a plus.
- Willingness to work in shifts, including weekends and holidays.
**Job Types**: Full-time, Permanent
Pay: ₹8,086.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
Application Deadline: 14/06/2025
Expected Start Date: 16/06/2025
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