Guest Relations Associate

3 days ago


Ahmedabad Gujarat, India Burma Burma Restaurant & Tea Room Full time

**Key Responsibilities**:

- Welcome and greet guests warmly upon arrival.
- Escort guests to their tables/rooms or coordinate with relevant departments.
- Assist guests with check-in/check-out procedures (if in hotel setup).
- Address guest queries, concerns, and complaints promptly and professionally.
- Maintain a high level of guest satisfaction through proactive service.
- Coordinate with other departments (housekeeping, F&B, reservations) to ensure seamless service delivery.
- Maintain updated records of guest preferences and feedback.
- Upsell services and facilities whenever appropriate.
- Ensure the reception/lobby area is neat and presentable at all times.
- Support the team during events or VIP guest visits.

**Requirements**:

- Minimum qualification: Graduate (Hotel Management background preferred).
- 1-3 years of experience in guest relations or front office (freshers with excellent communication skills may also apply).
- Excellent verbal and written communication skills.
- Pleasing personality and positive attitude.
- Strong problem-solving and interpersonal skills.
- Proficiency in English; knowledge of other languages is a plus.
- Willingness to work in shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

Application Deadline: 14/06/2025
Expected Start Date: 16/06/2025



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