Guest Relation Executive

3 days ago

Ahmedabad Gujarat, India Burma Burma Restaurant & Tea Room Full time

**Position: GRE / Hostess**
**Department**: Front Office
**Location**: Ahmedabad
**Reports To**: Restaurant Manager

**Job Summary**:
The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.

**Key Responsibilities**:
**Guest Interaction & Service**:

- Greet guests warmly upon arrival and assist with seating arrangements.
- Handle reservations and manage table allocations efficiently.
- Address guest inquiries, special requests, and complaints in a professional manner.
- Ensure a high level of guest satisfaction by providing personalized service.

**Coordination & Communication**:

- Keep track of guests and special occasions to enhance their experience.
- Collect guest feedback and report concerns to the management for improvement.

**Administrative Tasks**:

- Maintain guest records, reservation logs, and feedback reports.
- Assist in promotional activities and loyalty programs.
- Ensure the reception area is presentable and always organized.

**Skills & Qualifications**:

- **Education**: Bachelor's degree or diploma in Hospitality Management is preferred.
- Excellent communication and interpersonal skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

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