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Guest Relations Executive

2 weeks ago

Ahmedabad Gujarat, India House of MG Full time

**Job Title**: Guest Relations Executive - F&B

**Location**: Ahmedabad

**Department**:Food & Beverage Service

**Reports To**: Restaurant Manager / F&B Manager

**Employment Type**:Full-Time

**Position Summary**:
The Guest Relations Executive - F&B plays a key role in delivering exceptional dining experiences at The House of MG. As the first point of contact for guests in our restaurants, you will be responsible for providing warm, gracious, and personalized service. You will ensure every guest is welcomed with care, supported throughout their dining journey, and leaves with a lasting impression of our heritage hospitality. This position requires excellent interpersonal skills, a guest-centric attitude, and a deep understanding of food and beverage service standards.

**Key Responsibilities**:

- Greet and welcome guests with warmth and professionalism, creating a memorable first impression.
- Escort guests to their tables and manage seating arrangements based on reservations and availability.
- Build strong guest relationships by understanding preferences and providing tailored service.
- Collaborate with service and kitchen teams to ensure seamless and timely service.
- Handle guest inquiries, requests, and complaints with courtesy, discretion, and prompt resolution.
- Promote restaurant offerings, including signature dishes, seasonal menus, and special promotions.
- Maintain accurate reservation records and manage VIP, loyalty, and repeat guest profiles.
- Collect guest feedback, report key insights, and support continuous service improvement.
- Coordinate with other departments (e.g., Front Office, Housekeeping) to fulfil guest needs.
- Assist in training service staff on guest interaction, communication, and service etiquette.
- Uphold the heritage values, ambiance, and unique guest experience standards of The House of MG.

**Key Skills & Competencies**:

- Excellent communication and interpersonal abilities
- Warm, approachable, and service-driven personality
- Strong sense of grooming, etiquette, and presentation
- Ability to multitask and stay organized in a fast-paced environment
- Familiarity with F&B menus, reservation systems, and service protocols
- Fluency in English; knowledge of local or international languages is a plus

**Qualifications**:

- Diploma or Degree in Hotel Management from a recognized institute

**Experience Required**:

- Minimum 2 years of experience in Guest Relations or Front-of-House F&B service in a reputed hotel or restaurant
- Prior experience in a heritage, luxury, or boutique hotel environment is highly desirable

**Experience**: Minimum 02 years as GRE

**Education**: Degree/Dip. In HM

**Age**: Below 35 years