
Guest Relation Executive
20 hours ago
**Job Description: Guest Relationship Executive - Ahmedabad Outlet, Odespa**
**Position**: Guest Relationship Executive
**Location**: Ahmedabad Outlet, Odespa
**Experience**: 1-3 years in hospitality, customer service, or spa management
**Employment Type**: Full-time
**About Odespa**:
Odespa is a premium wellness brand committed to providing unparalleled relaxation and rejuvenation experiences. With a strong presence across India, Odespa is known for its luxurious spas, personalized services, and customer-centric approach.
We are now seeking enthusiastic and customer-focused **Guest Relationship Executives** for our new outlet in Ahmedabad.
**Key Responsibilities**:
- **Customer Engagement**:
- Greet guests warmly and ensure they feel welcome and valued throughout their visit.
- Assist guests in selecting services and treatments based on their preferences and needs.
- **Service Coordination**:
- Coordinate with the spa team to ensure seamless service delivery.
- Manage guest appointments, ensuring schedules are optimized and wait times are minimized.
- **Upselling and Cross-Selling**:
- Promote spa packages, memberships, and retail products to enhance the guest experience.
- Drive sales by providing information on special offers and loyalty programs.
- **Issue Resolution**:
- Handle guest inquiries and concerns promptly and professionally.
- Ensure a resolution that exceeds guest expectations while maintaining brand standards.
- **Operational Support**:
- Maintain the cleanliness and ambiance of the reception and lounge areas.
- Handle billing and payments accurately.
- Assist in inventory management for retail products.
**Qualifications and Skills**:
- **Educational Background**:
- Bachelor's degree in Hospitality, Business, or a related field (preferred).
- **Experience**:
- 1-3 years of experience in guest relations, hospitality, or retail.
- Prior experience in the wellness or spa industry is a plus.
- **Skills**:
- Exceptional communication and interpersonal skills.
- Strong organizational abilities with an eye for detail.
- Proficiency in handling point-of-sale systems and appointment scheduling software.
- A proactive and customer-focused attitude.
**What We Offer**:
- Competitive salary and performance incentives.
- Comprehensive training and growth opportunities.
- A positive and professional work environment.
- Employee wellness benefits, including discounts on spa services.
Pay: ₹18,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Weekend availability
**Experience**:
- total work: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9148649944
Application Deadline: 31/01/2025
Expected Start Date: 20/01/2025
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