Guest Relations Executive

23 hours ago


Thaltej Road Ahmedabad Gujarat, India Burma Burma Restaurant & Tea Room Full time ₹ 18,000 - ₹ 2,80,000 per year

Job Summary:

The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.

Key Responsibilities:

Guest Interaction & Service:

  • Greet guests warmly upon arrival and assist with seating arrangements.
  • Handle reservations and manage table allocations efficiently.
  • Address guest inquiries, special requests, and complaints in a professional manner.
  • Ensure a high level of guest satisfaction by providing personalized service.

Coordination & Communication:

  • Keep track of guests and special occasions to enhance their experience.
  • Collect guest feedback and report concerns to the management for improvement.

Administrative Tasks:

  • Maintain guest records, reservation logs, and feedback reports.
  • Assist in promotional activities and loyalty programs.
  • Ensure the reception area is presentable and always organized.

Skills & Qualifications:

  • Education: Bachelor's degree or diploma in Hospitality Management is preferred.
  • Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹18, ₹28,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Work Location: In person



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