Guest Relation Executive

1 day ago

Ahmedabad Gujarat, India Hyatt Regency Ahmedabad Full time

Summary

**Responsibilities**:

- **Guest Experience Enhancement**:

- Proactively engage with guests to understand their needs and preferences.
- Implement strategies to enhance the overall guest experience and exceed expectations.
- Handle guest inquiries, requests, and concerns with prompt and effective resolution.
- **Team Leadership**:

- Lead and motivate a team of guest relations professionals to deliver exceptional service.
- Conduct regular training sessions to ensure staff is well-versed in customer service standards and protocols.
- Foster a positive and collaborative team environment.
- **Communication and Coordination**:

- Effectively communicate with various departments to ensure seamless coordination for guest services.
- Liaise with housekeeping, front desk, and other relevant teams to address guest needs promptly.
- **Feedback Management**:

- Implement and manage guest feedback systems to gather insights for continuous improvement.
- Analyze feedback data to identify trends and areas for improvement, implementing corrective actions as needed.
- **Quality Assurance**:

- Implement and uphold quality assurance standards to maintain a high level of service excellence.
- Conduct regular audits to ensure adherence to established guest service protocols.
- **VIP and Special Events Coordination**:

- Coordinate VIP services and special events to enhance the guest experience.
- Work closely with the events team to ensure seamless execution of special arrangements.

**Qualifications**:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Proven experience in guest relations or hospitality management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced and dynamic environment.
- Problem-solving mindset and a proactive approach to guest satisfaction.

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