Onsite Infrastructure Support Resource

2 weeks ago

Hyderabad Telangana, India ASCENT E-DIGIT SOLUTIONS PVT LTD Full time

**Knowledge & Experience and Certification (if applicable)**

1. Understanding of server architecture, deployment, maintenance, and troubleshooting.

2. Ability to diagnose and resolve hardware issues, Knowledge of optimizing hardware performance.

3. Understanding of firewalls, and secure network design, Basic Knowledge of SAN Storage.

4. Understanding of RAID configurations, storage provisioning, and management.

5. Experience with backup software (e.g., Veeam, CommVault, Veritas) and Tape Library.

6. Knowledge of disaster recovery planning and implementation.

7. Ensuring the integrity and security of backed-up data.

8. Understanding of change management processes and tools.

9. Ability to communicate effectively with technical and non-technical stakeholders.

10. Strong analytical skills to troubleshoot and resolve complex issues.

11. Experience working in a collaborative environment, often with cross-functional teams.

12. Knowledge of virtualization technologies (e.g., VMware, Hyper-V).

**Roles and Responsibilities**

1. Documentation and Reporting of information (such as Daily Activity Statistics, System performance incidents, System architecture, configurations and Key metrics) to the EWS team for review.

2. Timely resolution and mínimal disruption to services and Diagnosis of Technical Issues and Troubleshooting.

3. Maintaining integrity and security of Software updations and patching.

4. Ensure the proper functioning of servers and other hardware components critical to the EWS solution.

5. Plan and execute hardware upgrades or replacements to improve performance or address obsolescence.

6. Attending to VAPT observations and ensuring rectifications.

7. Continuously monitor hardware, database, and Network performance and implement tuning measures to optimize system efficiency.

8. Oversee the configuration and management of network components supporting the EWS solution, ensuring reliable and secure connectivity.

10. Continuously evaluate and improve processes related to the operation and support of the EWS solution.

12. Follow established escalation procedures to refer complex or unresolved issues to higher-level support or specialized teams. Coordinate with senior engineers, network administrators, and vendors as necessary.

13. Monitor storage usage and plan for future capacity needs.

14. Troubleshoot and resolve database-related issues in a timely manner.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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