Energy Resource Manager

In alignment with our Microsoft values we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an Energy Resource Manager ERM with the primary focus at reducing stranded capacity applying optimization techniques of space power cooling and network Being a key member of the local Datacenter Operations team in the deployment planning and optimization of the IT capacity working closely with Electrical Engineers and Critical Environment Field Service Engineer Microsoft s Cloud Operations Innovation CO I is the engine that powers our cloud services As a CO I ERM you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft s online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform By enabling data center capacity through increased Infrastructure Utilization Effectiveness IUE and Power Harvesting PH you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet As a group CO I is focused on personal and professional development for all employees offer trainings and growth opportunities including Career Rotation Programs Diversity Inclusion and professional certifications Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide With environmental sustainability and optimization at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider Do you want to empower billions across the world Come and join us in CO I and be at the forefront of the action Responsibilities As a successful Energy Resource Manager your success will be measured by Data Center Operations Primary focus in Managing IT Allocation at the Campus Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity Ensure compliance with data center business units and service-level policies Engage with appropriate teams and resources to execute tasks or projects Manage programs associated with the area of responsibility Demonstrate conscientiousness on cost adheres to budget requirements keep costs reasonable and contribute to staying within budget Follow and adhere to safety and security policies and procedures Report immediately any safety or security issues or concerns Participate in Root Cause Analysis RCA process as appropriate Raise risks to the IT capacity allocation and planning Identify power stranding and contractual inconsistencies leased spaces Ensure that the critical environment information is properly entered and maintained tooling Lead programs and projects through leadership forums aligning scope schedule and cost that align to our OKRs Service Delivery Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles Recognize potential customer impact of other events and issues e g customer lockdown communicate potential impact and plan for impact accordingly Proactively review schedules and avoid conflicts when possible Identify coordinate manage expectations and offer alternatives when defining customer solutions Manage relationships with vendors and suppliers to ensure that all expectations are clarified understood documented and met Data Center Work Environment Share best practices assist others in learning role process procedures Collaborate and engage with Subject Matter Experts SMEs across CO I and engineering groups to gain program project insights Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps Provide mentorship across data centers for specific expertise Seek training opportunities that meet the interest of the business as well as own career goals and objectives Suggest ways of reducing risk of performing maintenance work with others to accommodate scheduling needs Suggest improvements in implementation based on depth of understanding Contribute to a positive team environment by learning and adopting best practices Contribute constructively during team meetings and in cross-discipline collaborations within the service team Recognize priority of team success over individual achievement Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results Ownership In alignment with management priorities hold self-accountable for the end-to-end service quality completeness and resulting customer experience including but not limited to availability safety security customer service Support escalation of issues to appropriate owner Other Embody our Microsoft One and Qualifications Qualifications Required Qualifications Bachelor s Degree AND 7 years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience Background Check Requirements Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud background check upon hire transfer and every two years thereafter While not required we also look for the following Preferred Qualifications 2 years experience in Critical Environment infrastructure e g UPS PDUs Generators AHU CFM ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications e g Cable trays Fiber Runners HACs and IT equipment 1 years experience in IT Critical Space and understanding of IT Allocation e g Diverse Cluster density quanta patterns Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the