Customer Support Representative
4 days ago
**JOB TITLE: CUSTOMER SUPPORT REPRESENTATIVE**
**About Us**:
Rackonnect is a hyperlocal sports-tech platform aiming to bring a powerful impact on India's racket sports fraternity. We wish to make racket sports accessible to everyone regardless of their age, gender, and economic background.
**Job Overview**:
**Key Responsibilities**:
- Provide accurate information about products and services, addressing customer questions and concerns.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Maintain a thorough understanding of our products, services, and policies.
- Collaborate with other departments to improve customer support processes and enhance the customer experience.
- Collect and analyze customer feedback to identify trends and suggest improvements.
**Qualifications**:
- High school diploma or equivalent; a bachelor’s degree in a related field is a plus.
- Proven experience in a customer support or customer service role.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Flexibility to work various shifts, including weekends, and holidays if required.
**Location**: B2/8,Safdarjung Enclave, New Delhi,110029
**Department**: Customer Service
**Job Type**: Full-Time
**Salary : 10,000 - 15,000 per month**
Pay: ₹10,561.64 - ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7217817459
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