Customer Support Representative

4 days ago

Chawri Bazaar Delhi Delhi, India Tweak And Turn Consultations Full time

Job Summary

We are seeking an experienced and skilled Customer Support Representative with a strong

will have 2-3 years of experience in customer support, possess excellent English communication

skills, and have a proactive approach to solving customer issues. This role requires a blend of

customer service expertise and an operational mindset to support efficient handling and resolution

of customer inquiries.

Key Responsibilities
- Customer Support:
chat).
- Address customer inquiries, resolve issues, and ensure timely responses.
- Maintain a high level of professionalism and empathy in all interactions.
- Operations Support:

- Work closely with the operations team to understand process workflows.
- Assist in tracking and ensuring the fulfillment of customer orders and service

requests.
- Help streamline customer service processes to improve response times and

efficiency.
- Problem-Solving & Escalation:

- Identify recurring customer issues and escalate complex cases as needed.
- Develop solutions for common customer concerns in collaboration with the

operations team.
- Documentation & Reporting:

- Maintain accurate records of customer interactions and feedback.
- Generate reports on common inquiries, resolutions, and operational trends to

support decision-making.

**Qualifications**:

- Experience: 2-3 years of experience in customer support, ideally with exposure to

operational processes.
- Communication Skills: Strong command of spoken and written English.
- Customer Service Orientation: Passionate about helping customers and improving

their experience.
- Problem-Solving Ability: Ability to analyze issues and resolve them efficiently.
- Technical Skills: Familiarity with CRM systems, Microsoft Office Suite, and basic

operational tools.

What We Offer
- Competitive salary up to 30,000 INR per month.
- Opportunity to work in a dynamic and supportive environment.
- Growth opportunities within the customer service and operations fields.

If you are a dedicated and skilled Customer Support Representative with operational know-how and

Pay: ₹10,499.34 - ₹31,680.19 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7415781706

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