Customer Support

3 days ago

Nashik Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Customer Support : Retail

Job location:

- Nashik, Maharashtra

**Salary**:

- 15,000-22,000 Per month

**Experience**:

- Total experience:

- 3 years of customer support or related experience
- Minimum experience:

- 1 -2 year of retail sector experience or related field

Education:

- Bachelor's degree in a relevant field.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Basic computer proficiency and familiarity with customer support software.

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

Profile Introduction:
Join our dynamic and customer-centric team as a Customer Support Representative ,we prioritize customer satisfaction and are looking for individuals who are passionate about delivering exceptional service. As a key member of our support team, you'll play a crucial role in ensuring our customers have a positive experience with our products and services.

**Responsibilities**:

- Provide accurate information and solutions to customers' concerns or issues.
- Assist customers in navigating our products and services effectively.
- Collaborate with internal teams to address complex customer queries.
- Document and track customer interactions and problem resolutions.
- Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
- Stay informed about product updates and changes to effectively support customers.
- Strive to meet or exceed customer satisfaction targets.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Empathy and patience when dealing with customer concerns.
- Ability to adapt to a fast-paced and dynamic work environment.
- Detail-oriented with excellent organizational skills.
- Team player with a positive attitude.
- Basic computer proficiency and familiarity with customer support software.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

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