Customer Support Associate

1 week ago

Nashik Maharashtra, India 99Logos Full time

Customer Support Associate

**Job Description**:
**Responsibilities**:

- Receive and make phone calls to address client inquiries, provide information, and assist with resolving issues.
- Engage in live chats with clients to address their queries, provide guidance, and offer support.
- Interact with clients in a friendly and professional manner, building rapport and maintaining positive relationships.
- Actively listen to clients' needs and concerns, demonstrating empathy and understanding.
- Provide accurate and relevant information to clients, ensuring their satisfaction and resolving any issues promptly.

**Skills**:

- Excellent communication skills in English and Hindi, both written and verbal, to effectively interact with clients.
- Proficiency in any other additional language is considered a plus.
- Strong listening skills to understand clients' requirements and address their concerns appropriately.
- Ability to multitask and handle multiple communication channels simultaneously.
- Good organizational skills to maintain accurate records and manage time effectively.
- Strong problem-solving skills to address client issues and find appropriate solutions.
- Ability to work well in a team and collaborate with colleagues to ensure seamless communication with clients.

**Experience**:

- Minimum 1 year to 2 years of experience in a similar role is preferred.
- Freshers can also apply

**Job Types**: Regular / Permanent, Full-time

Pay: ₹144,000.00 - ₹192,000.00 per year

Schedule:

- Day shift

Minimum Education:

- Higher Secondary(12th Pass)

**Language**:

- Hindi (required)
- English (required)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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