Customer Support Executive
2 weeks ago
Here are some of the top customer support roles and responsibilities.
- Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
Work Location: In person
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Customer Support Executive
2 days ago
Nashik, India Cellx Full timeDealing with customer queries on a range of issues e.g. access issues, entitlement setups, licensing queries, account USER ID, messages not being sent, troubleshooting, coordination etc - Provision of technical support for Cellx products. This will include authentication using the various authentication systems e.g. CRM, Reviewing the account history, -...
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Customer Support Executive
2 weeks ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities: -They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and...
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Customer Support Executive
2 weeks ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities: -They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and...
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Customer Support Executive
2 weeks ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities: -They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and...
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Customer Support Executive
1 week ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities: - They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process...
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Customer Support Executive
2 weeks ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities: - They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process...
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Customer Support Executive
3 weeks ago
Nashik, India Viable Search Consultants Full timeJob Responsibilities:- They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and...
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Customer Support Executive
2 weeks ago
Nashik, Maharashtra, India Viable Search Consultants Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Responsibilities:-They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and...
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Customer Support Executive
1 week ago
New Pandit Colony, Nashik, Maharashtra, India Kabra the Fashionista Full time ₹ 11,000 - ₹ 1,30,000 per yearWe are hiring a Customer Support Executive to handle our fashion brand's customer queries and support. The ideal candidate should have excellent communication skills in English, Hindi, and Marathi, with the ability to solve problems and provide a great customer experience. Your role will include answering calls, assisting customers with product details,...
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Customer Support
2 weeks ago
Nashik, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Customer Support Job location: - Nashik, Maharashtra **Salary**: - 15,000-20,000 Per month **Experience**: - Total experience: - 3 years of customer support or related experience - Minimum experience: - 1 -2 year of customer service experience or related field Education: - Bachelor's degree in a relevant...
