Customer Support Executive

2 weeks ago

Nashik, India A1 Productions Full time

As a Customer Support Executive, you will be responsible for contacting customers and responding to their inquiries in a professional manner.

**Responsibilities**
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Requirements**:

- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

workplace

Bhiwandi, (Thane )

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

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