CRM Sales

5 days ago

Ekkattuthangal Chennai Tamil Nadu, India Tata Motors Full time

An automotive CRM sales job involves guiding customers through the sales process, using CRM software to manage leads and track interactions, demonstrating vehicles, negotiating prices, and building customer relationships to ensure satisfaction and repeat business. Key responsibilities include lead generation, product knowledge, and collaborating with other departments like finance to close deals, while sales managers focus on team leadership, strategy, and performance analysis. Key responsibilities
- **Customer engagement**: Greet customers, understand their needs, and guide them through selecting and purchasing vehicles.
- **Vehicle demonstration**: Conduct product demonstrations, highlight features and benefits, and facilitate test drives.
- **Sales process management**: Manage the sales cycle from initial contact to delivery, including assisting with paperwork and financing.
- **CRM utilization**: Use a Customer Relationship Management (CRM) system to track customer interactions, manage leads, and maintain accurate records.
- **Negotiation and closing**: Negotiate pricing and terms of sale, overcome objections, and close deals effectively.
- **Relationship building**: Build rapport with customers to foster loyalty and generate referrals.
- **Product knowledge**: Stay up-to-date on product knowledge, market trends, and competitor offerings.
- **Team and cross-departmental collaboration**: Work with the sales team to meet targets and collaborate with finance and service departments to ensure a seamless customer experience.

Qualifications and skills
- **Sales and communication skills**: Excellent communication, negotiation, and customer service skills are crucial.
- **Technical skills**: Proficiency in CRM software and other sales-related technology is essential.
- **Product knowledge**: Strong knowledge of automotive products and the ability to explain them clearly is required.
- **Customer focus**: A customer-oriented mindset and strong problem-solving abilities are necessary.
- **Performance-driven**: The ability to work in a commission-based environment and meet sales targets is key.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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