Training and Compliance Support
4 days ago
**Role Summary**
The Training and Compliance Support Officer is responsible for the ongoing monitoring and maintenance of compliance documentation for agency workers, as well as providing administrative support related to training and certification. This dual-role ensures that all agency workers remain fully compliant and appropriately trained, enabling continued deployment within client sites.
**Key Responsibilities**:
**Training Administration**
- Process and issue training certificates, dedicating one full day each month specifically for SAM and BUCCAL certificate processing.
- Regularly manage and promptly respond to queries in the training inbox, while monitoring the File Maintenance Certificates inbox to ensure timely and efficient processing.
- Handle incoming support calls related to training and website functionality efficiently.
- Coordinate rescheduling or refund requests for training sessions in a timely manner.
- Update and maintain the finance tracker daily with accurate training and client booking information.
**Compliance Management**
- Monitor and track expiring compliance documentation for all agency workers across the TTM Temp Division.
- Obtain, validate, and correctly upload compliance documents to the CRM system in a timely manner.
- Complete right to work and ID verifications, Garda Vetting renewals, occupational health checks, and Fit to Work updates.
- Conduct monthly professional registration checks for roles with protected titles (e.g., Doctor, Nurse, AHP).
- Flag potential compliance issues and communicate proactively to relevant stakeholders.
- Ensure adherence to TTM’s compliance policies and standard operating procedures.
**General Administration**
- Ensure high levels of data accuracy and consistency across all systems (CRM, Booking, and Finance).
- Perform other duties as required to support the compliance and training functions.
**Key Skills & Competencies**:
- Qualification : Any Graduate/Post Graduate.
- Should have min 5+ years experience in Customer Support role with international voice and chat process.
- Strong organisational and time management skills.
- Attention to detail and accuracy in document handling.
- Excellent communication (verbal and written).
- Ability to work under pressure and meet tight deadlines.
- Proficiency in using CRM systems and MS Office Suite (Excel, Outlook, Word).
- Customer-focused with a problem-solving attitude.
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