▷ [Urgent Search] Team Lead | International Customer Support

4 weeks ago


Bengaluru, India Ghrs Training Full time

Job Description Job Description: - Lead and manage a team of customer support executives handling international voice, email, or chat processes - Monitor team performance and ensure achievement of KPIs such as CSAT, FCR, AHT, and SLA adherence - Provide guidance, coaching, and support to team members to improve performance and productivity - Handle escalated customer queries and ensure prompt resolution - Conduct regular team meetings, performance reviews, and feedback sessions - Prepare daily/weekly reports and communicate updates to management - Collaborate with quality, training, and workforce management teams to align on performance and goals - Ensure process compliance and adherence to company and client policies - Promote a positive work environment focused on customer satisfaction and team engagement



  • Bengaluru, India 247 Customer Private Limited Full time

    Job Description Job description International BPO Hiring at 24/7.ai Voice & Technical, Sales Roles Hi, Greetings from the 24 7.ai HR Team! We are hiring forInternational BPO rolesinVoice, Non-Voice, Technical Support, and Salesprocesses. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear...


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  • Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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  • Bengaluru, India Manifest AI Full time

    We at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today. Replacing the "search and browse way of shopping" with "asking and Get what you want way of shopping". https://getmanifest.ai/ Roles and responsibilities Work closely with clients to understand their business objectives and customer interaction...

  • Team Lead

    4 weeks ago


    Bengaluru, India Ghrs Training Full time

    Job Description Responsibilities: - Team Leadership & Management: Lead, mentor, coach, and motivate a team of customer support representatives to achieve individual and team goals. Conduct regular one-on-one performance reviews, provide constructive feedback, and develop individual development plans. Manage team schedules, ensure adequate coverage, and...


  • Bengaluru, India Pine Labs Full time

    Job Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...


  • Bengaluru, India Pine Labs Full time

    Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...


  • Bengaluru, India Pine Labs Full time

    Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...


  • Bengaluru, India Pine Labs Full time

    Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...


  • Bengaluru, India Pine Labs Full time

    Job Title: Customer Support Team Lead Location: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...