Team Lead

7 days ago

Bengaluru, India Ghrs Training Full time

Job Description Responsibilities: - Team Leadership & Management: Lead, mentor, coach, and motivate a team of customer support representatives to achieve individual and team goals. Conduct regular one-on-one performance reviews, provide constructive feedback, and develop individual development plans. Manage team schedules, ensure adequate coverage, and approve time off requests. Participate in the recruitment, onboarding, and training of new team members. - Performance Monitoring & Improvement: Monitor team performance against key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction (CSAT), and quality scores. Analyze performance data to identify trends, root causes of issues, and areas for improvement. Implement corrective actions and initiatives to enhance team efficiency and effectiveness. - Customer Issue Resolution: Act as the first point of escalation for complex or challenging customer issues that cannot be resolved by frontline team members. Intervene in difficult customer interactions to ensure satisfactory outcomes. Maintain a customer-centric approach, prioritizing customer needs and ensuring a positive experience. - Quality Assurance & Training: Conduct regular quality audits of customer interactions (calls, emails, chat) to ensure adherence to quality standards and company policies. Identify training needs and collaborate with the training department to develop and deliver relevant training modules and refreshers. - Process Optimization & Documentation: Identify opportunities for process improvements within the customer support workflow to enhance efficiency and customer experience. Contribute to the creation, updating, and maintenance of knowledge base articles, FAQs, and standard operating procedures (SOPs). - Collaboration & Communication: Foster a collaborative and positive team environment. Liaise effectively with other internal departments (e.g., product, sales, engineering, QA) to resolve customer issues and provide customer feedback for product/service enhancements. Communicate effectively with both team members and senior management on team performance, challenges, and initiatives. - Reporting: Prepare and present regular reports on team performance, customer feedback, and service trends to management.

  • Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Note : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely...

  • Design Lead

    1 week ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Lead Design Verification Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a highly skilled and experienced DV Lead to drive the verification of complex System-on-Chip (SoC) designs. The ideal candidate will be proficient in SoC-level verification methodologies, have strong expertise in writing C test cases for embedded systems, and lead verification planning and execution for SoC projects.Key Responsibilities:Lead...

  • SOC DV Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead the verification planning and execution for complex SoC designs.Define and implement testbenches using SystemVerilog/UVM methodologies.Work closely with architecture, design, and firmware teams to understand the design and develop test strategies.Drive block-level and full-chip verification, including IP integration.Perform coverage analysis, debug, and...

  • Team Lead

    4 days ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead / Sr Executive-Backend-MF-Paytm MoneyThe Team Lead / Sr Executive-Backend will be responsible for leading the backend team and ensuring the smooth operation of backend processes. They will be involved in managing and optimizing backend systems to enhance performance and efficiency. The role will also involve collaborating with other teams to...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Simply Vyapar Apps Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Vyapar is seeking a dynamic and results-driven individual to join our team as a Team Lead for Tele sales. The ideal candidate will be passionate about driving sales and leading a team to success. As a Team Lead, you will play a pivotal role in driving revenue growth, managing a team of tele sales representatives, and ensuring targets are met...

  • Team Lead

    1 day ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole: Team Lead – International Voice OperationsLocation:BangaloreShift:Rotational (including night shifts)Experience:5+ years in a contact center environment,with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...

  • Team Lead

    2 weeks ago

    Bengaluru, India True Probe Full time

    Team Lead – Full Stack EngineerRemote | ₹45–₹60 LPA | 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS platforms like...

  • Team Lead

    7 days ago

    Bengaluru, India Ghrs Training Full time

    Job Description Ghrs Training is looking for an experienced Team Lead to manage our International Voice Customer Support team. If should have a proven track record in leadership and extensive experience in international voice operations, this role is for you! Key Responsibilities: - Lead, mentor, and motivate a team of customer support professionals in an...

  • Team Lead

    2 weeks ago

    Bengaluru, India True Probe Full time

    Team Lead – Full Stack Engineer 📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years Experience About TrueProbe : At TrueProbe, we’re redefining the future of employment verification. Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...