Customer Service Assistant

2 weeks ago


Lower Parel Mumbai Maharashtra, India Telebroad Enterprises Pvt. Ltd. Full time

**Job description**
- Investor Onboarding - KYC documents
- Distributor relationship management
- Handle all customer & Distributor queries and escalations.
- CRM management
- Engage with multiple internal departments to resolve issues within specified TAT
- Ensuring that all queries are resolved within pre-defined TAT
- Decent Excel skills

**Behavioral Competencies**:

- Strong analytical and problem-solving skills
- Excellent Communication skills
- Good organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environment
- High on energy, assertive and to be able to deal with multiple stakeholders

**Formal Qualifications / Prior Work Exp**:

- Graduate with 2-3 years of relevant work experience in similar role within BFSI
- Experience of handling escalations of UHNI/HNI investors in BFSI at least for 1 years will be preferred

Pay: ₹350,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9987482466



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