Customer Service Representative

2 days ago

Lower Parel Mumbai Maharashtra, India OneSpider Technologies LLP Full time

**Customer Support Executive - ERP Software (Accounting & GST Support)**

**Company**: OneSpider Technologies LLP
**Location**: Lower Parel East, Mumbai (10-minute walk from the station)

**Job Type**: Full-time
**Work Schedule**: Monday to Saturday | 10:00 AM - 7:00 PM
**Experience**: 0-2 years
**Education**: Commerce Graduate OR 12th Pass with customer support experience

**Job Summary**

**Responsibilities**
- Assist customers in using ERP software features like billing, invoicing, ledgers, and GST
- Provide remote support via **phone, AnyDesk, or TeamViewer**:

- Conduct training sessions for new users on how to operate the software
- Handle customer queries related to software usage, data entry, and reports
- Coordinate with the internal tech team to resolve issues quickly
- Maintain accurate records of issues, resolutions, and follow-ups

**Key Skills & Requirements**
- Strong communication skills (Hindi, Marathi, and/or English)
- Basic understanding of **accounting concepts and GST filing**:

- Prior experience in supporting accounting or ERP software is a strong advantage
- Friendly, professional, and problem-solving mindset
- Ability to learn software tools quickly and explain them in simple terms
- Basic computer literacy and remote support tools (e.g., AnyDesk, TeamViewer)

**What We Offer**
- Full training on our in-house ERP software
- Supportive and collaborative team environment
- Career growth opportunities in support, implementation, or product roles
- Competitive salary based on experience and skills

**Additional Information**

**Send your resume via WhatsApp to: +91 97020 74236**

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Commuter assistance

Work Location: In person

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