Customer Service Assistant
1 week ago
**Summary**
correspondence to request payment for due invoices or outstanding. Monitoring and
following up on accounts, ensuring timely payment and escalating collection efforts when
necessary.
2) Documentation and Reporting: Maintaining accurate records of collection activities,
documenting customer interactions, and preparing regular reports on collection efforts,
outstanding balances, and collection performance.
3) Collaboration: Collaborating with internal teams, such as sales, customer service, and
finance, to address customer concerns, resolve disputes, and improve the overall collections
process.
4) Customer Service: Providing exceptional customer service by addressing customer inquiries,
resolving complaints, and addressing any concerns related to outstanding payments.
5) Compliance: Ensuring compliance with legal and regulatory requirements, and company
policies.
**Required Competencies**
Excellent Communication Skills
Knowledge of Equities Market added advantage.
Negotiation Skills
Excellent Data Management Skills
Good with MS office.
Having track record of Target Achievement in the range of 90 - 95%
Academic Profile - B. Com / M. Com / MBA (Finance)
Work Experience - 3 to 4 years (with Corporates)
**Salary**: ₹25,000.00 - ₹55,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Parel, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9540071710
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