Customer Service Associate

6 days ago

Malad Mumbai Maharashtra, India Neel Raj Solutions Full time

**Functional Title**

Customer Service Associate

**Reports To**

Team Leader

**Job Responsibility**
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level.
- Meet and exceed all performance thresholds.
- Focus on Key KPI's like RSAT, AHT and customer experience.
- Constantly remain abreast with new changes
- Implement feedback and corrective actions to avoid repeat instances

**Skills Required**:

- Excellent Communication Skills
- Strong Team Player
- Strong Domain Knowledge Preferred
- Strong feedback implementation skills
- Possess Positive attitude and know to promote brand value.
- Ability to work in any shifts, majority being night and midnight shifts

**Specifications**
- Open to all available shifts, staggered shifts, working on weekends, 6 days working if need arises.
- 9 hours of productive on call taking time per shift a day
- Self-motivated with leadership qualities

**Qualification**
- Graduate and above with minimum 9 months and maximum 10 years of experience in the contact center industry
- HSC with minimum of 18 months and maximum of 10 years’ experience in the contact center industry

**Work Location**

Malad, Mumbai - US process

Malad & Thane, Mumbai - Australian process

**Process**

International Voice - Banking & Cards (US and Australia process)

**Job Types**: Permanent, Full-time

**Salary**: ₹300,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Banking and Cards: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- any foreign language (preferred)

**Speak with the employer**
+91 8652349444

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