Customer Service Associate Uk Retention

1 week ago

Malad Mumbai Maharashtra, India Tech Mahindra Full time

**Job Summary**

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

**Key Responsibilities**
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery

**Required Skills & Qualifications**
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude

**Employment Type**
- Full-time, permanent
- On-site only (no remote work)

**Benefits**
- Health insurance
- Provident fund
- Incentives for performance
- Transportation

**FRESHERS ARE WELCOME**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

**Language**:

- English (required)

Work Location: In person

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