Customer Service Associate
6 days ago
**Job Summary**
As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.
**Key Responsibilities**
- Handle customer calls professionally and empathetically
- Resolve queries and provide timely, accurate solutions
- Document customer interactions and maintain records
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in training and quality assurance programs
- Collaborate with team members and supervisors to improve service delivery
**Required Skills & Qualifications**
- Minimum qualification: 12th pass or graduate
- Excellent verbal communication skills in English (neutral accent preferred)
- Basic computer proficiency and typing skills
- Willingness to work in rotational shifts (including nights/weekends)
- Patience, adaptability, and a customer-first attitude
**Employment Type**
- Full-time, permanent
- On-site only (no remote work)
**Benefits**
- Health insurance
- Provident fund
- Incentives for performance
- Transportation
**FRESHERS ARE WELCOME**
**Job Types**: Full-time, Fresher
Pay: ₹19,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 7738138011
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