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Customer Service Representative

3 weeks ago

Malad Mumbai Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

**Job Type: Customer Service - International Voice / Chat / Back Office**

Shift: Rotational Shift /Rotational off /Work from Office

salary: 2.2 LPA to 4 LPA (Attractive Incentives)

Cab: One way

**BASIC CRITERIA**:

- EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**:

- Excellent communication skills
- Good typing skills will be an added advantage

**JOB ROLE**:
Currently we are hiring for the following roles and processes:

- Customer Service Associate / Senior Customer Service Associate

**1) Voice Process**:
Roles and responsibilities may include credit collections (1st party / 3rd party) or providing customer support over voice.

Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.

**2) Chat Process**:
Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.

Good communication in English and fluent thought process is a mandate for the aforementioned role.

**3) Data Entry Process**:
Roles and responsibilities may include data entry and data updation using Excel.

Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) is a mandate for the aforementioned role.

This job is also searched as **Customer support, Customer service representative. Customer service, international voice process, international chat process.**

**Office Address**:
2nd Floor, Paradigm B, Mindspace, Malad West

**Transport Boundaries are limited to Virar - Mumbai CST, Thane Main City - Mumbai Central, Vashi - CST.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹220,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you from a BPO background? (Yes/No)
- Are you from a BBA / BMS / BCom / BED / BHM / any business management course? (Yes/No)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Location**:

- Malad, Mumbai, Maharashtra (required)

Shift availability:

- Night Shift (required)

Work Location: In person