Guest Relation/client Relationships Executive

5 days ago

Mumbai Maharashtra, India ProPmo services Full time

POSITION TITLE: Guest Relations Executive

Bangalore: Godrej Indra Nagar, Mfar Manyata

Chennai: Global Infocity Park

Mumbai: R Square,Oberoi Commerz III

EXPERIENCE 2 Years to 3 years only

EDUCATION Bachelor Degree

BEHAVIOURAL COMPETENCIES
- Attention to Detail
- Initiative
- Customer Orientation
- Teamwork and Collaboration

KNOWLEDGE AND SKILLS REQUIED
- Communication Skills
- Organizational Skills
- Time management
- Multitasking

POSITION PURPOSE

The role will be responsible to:

- Serve as the primary point of contact for our clients and guests, ensuring they receive exemplary service and support.
- This role involves managing inquiries, providing information about our services, and fostering a welcoming environment within our coworking space.

ROLES AND RESPONSIBILITIES

COMMUNITY:

- Community team is the face of a Suites and hence ensuring that the front desk is always manned by a experience team member.
- Conducting Suites Tours for all potential new clients
- Attending to our clients needs at all times and solve member issues
- Building a community environment that's conducive to collaboration
- Continuously measuring member satisfaction and strive to improve member satisfaction levels
- Working with local businesses in the vicinity to plan engagement events

OPERATIONS:

- Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.
- Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
- Inspecting our amenities & services daily. When amenities or services need maintenance, raise tickets through our ticketing platform.
- Sending requirements for procurement to respective teams in a timely manner.

SALES & MARKETING:

- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
- Promoting members offerings
- Focusing on driving auxiliary revenue streams including meeting rooms, event spaces, etc.
- Working with Marketing team to ensure required visibility for your Suites location
- Operating within the framework set by TS Suites and be a flag bearer of Table Space values and ethos.

Pay: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- Guest relations: 2 years (preferred)
- Client Relationships executive: 2 years (preferred)

**Location**:

- Mumbai, Maharashtra (preferred)

Work Location: In person

**Speak with the employer**
+91 7806058968

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