Guest Relation Executive

5 days ago

Wayanad, India Kuruva Island Resort & Spa Full time

Job Summary:

- Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key.
- Set up accurate accounts for each guest according to their requirements.
- Ensure rates match market codes, and document exceptions.
- Secure payment before issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
- Count and secure the bank at the beginning and end of the shift. Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.

**Requirements**:

- Degree/Diploma in Hotel Management
- Minimum 1-2 years experience in a Luxury hotel or resort preferred
- Excellent Communication skills

Food and Accommodation will be provided

**Job Types**: Full-time, Permanent

**Salary**: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- GRE: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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