Guest Relations Executive- Female

**Job Title**: Guest Relation Executive/Hostess **Report to (direct)**: Guest Relation Supervisor **Report to (indirect)**: **Responsible for**: **Scope and General Purpose of Job**: **1. Specific Duties and Responsibilities**: - Attend training courses as and when required - Attend and participate in any meetings (department, communications etc) as and...

Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

The Guest Relations Manager is responsible for ensuring an exceptional guest experience by providing personalized services, addressing guest concerns promptly, and maintaining the highest standards of hospitality. This role requires a proactive, charismatic, and detail-oriented professional who thrives in a luxury hospitality environment. **Key...

Job Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...

2 year Experience in Hotel and tourism Industry Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport...

Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - eview arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...

Job Summery Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily...

**Guest Greeting and Engagement**:Warmly welcoming guests upon arrival, making them feel comfortable and acknowledged. - **Information Provision**:Providing detailed information about the restaurant, its menu, specials, and any ongoing events or promotions. - **Handling Inquiries and Complaints**:Addressing guest questions, concerns, and complaints promptly...

Job Summary: - Process all guest check-ins, verifying guest identity, form of payment, assign the room, and activate/issue room key. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, and document exceptions. - Secure payment before issuing room key, verify/adjust billing. - Compile and review daily...