Guest Relation Executive

1 week ago

Wayanad, India WILTON HOTELS & RESTAURANTS Full time

**Job Title**: Guest Relation Executive/Hostess

**Report to (direct)**: Guest Relation Supervisor

**Report to (indirect)**:
**Responsible for**:
**Scope and General Purpose of Job**:
**1. Specific Duties and Responsibilities**:

- Attend training courses as and when required
- Attend and participate in any meetings (department, communications etc) as and when required
- Assist with the training and development of as and when required
- To be flexible and to carry out any other duties as requested by Management, which may include, amongst others, carrying out duties within our sister properties
- Ensure that all VIP guests are personally greeted by Guest Relations and escorted to the room
- Ensure that any complaints / comments are handled immediately, and that they follow the specific procedures
- Ensure that correct data is input onto Fidelio to develop and maintain a comprehensive guest history system
- Ensure that the needs of all guests are constantly monitored and attended to in the main areas of guests occupation, pools, outlets, beach and lobby
- Ensure that all pertinent information relating to return guests is passed on to the relevant departments prior to their arrival
- Ensure that the needs of the guests are anticipated and met prior to arrival, and that any further requirements are attended to in a professional manner
- Conducting show-around for in-house guests or for Sales purposes in absence of Sales Colleagues
- Manning the lobby desk to be present for any guest enquiries, comments, complaints
- Checking of public areas for tidiness at all times
- Check all VIP rooms to ensure that they are ready for guest arrival
- Translation of letters
- Check additional arrivals throughout the day and inform all related departments.
- Courtesy call to guest room one day after arrival
- Attending weekly guest cocktail
- To submit all guest comments on comment forms, arrange for corrective action to be taken, inform all related departments, and input necessary information into guest history / profile the system.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9539827444

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