Guest Relations Executives

4 days ago


Wayanad, India Wilton Hotel & Restaurants Full time

**Guest Greeting and Engagement**:Warmly welcoming guests upon arrival, making them feel comfortable and acknowledged.
- **Information Provision**:Providing detailed information about the restaurant, its menu, specials, and any ongoing events or promotions.
- **Handling Inquiries and Complaints**:Addressing guest questions, concerns, and complaints promptly and effectively, aiming for satisfactory resolutions.
- **Coordinating Services**:Organizing and facilitating various guest requests, including reservations, special dietary needs, and other personalized services.
- **Maintaining Guest Records**:Keeping accurate records of guest interactions, feedback, and preferences for future reference and personalized service.
- **Promoting the Restaurant**:Highlighting the restaurant's offerings and encouraging guests to explore different aspects of the dining experience.
- **VIP and Special Guest Management**:Providing extra attention and tailored services to VIP or corporate guests, building strong relationships with them.
- **Collaboration with Other Teams**:Working closely with other restaurant staff, including servers, bartenders, and kitchen staff, to ensure seamless service delivery.
- **Monitoring and Reporting**:Tracking guest feedback and identifying areas for improvement in guest experience.
- **Maintaining a Welcoming Atmosphere**:Creating a positive and inviting environment where guests feel valued and comfortable

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹27,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8281272222



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