Guest Relation Manger

7 days ago

Wayanad, India Mountain Shadows Resorts Pvt Ltd Full time

The Guest Relations Manager is responsible for ensuring an exceptional guest experience by providing personalized services, addressing guest concerns promptly, and maintaining the highest standards of hospitality. This role requires a proactive, charismatic, and detail-oriented professional who thrives in a luxury hospitality environment.

**Key Responsibilities**:1. **Guest Experience Management**
- Welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Provide personalized services, including handling special requests and celebrating guest milestones (birthdays, anniversaries, etc.).
- Ensure that all guest preferences and feedback are captured and acted upon to enhance their stay.

2. **Guest Complaint Resolution**
- Address guest issues and complaints promptly, professionally, and effectively to maintain satisfaction.
- Coordinate with other departments to resolve concerns and exceed guest expectations.

3. **Upselling and Promotions**
- Promote resort amenities, activities, and services to enhance guest experiences.
- Encourage guests to participate in premium services, dining experiences, and recreational activities.

4. **Team Coordination**
- Collaborate with front office, housekeeping, food & beverage, and other departments to ensure seamless guest services.
- Train and motivate the guest relations team to maintain consistent service quality.

5. **Cultural Sensitivity and Etiquette**
- Exhibit cultural awareness and sensitivity when interacting with guests from diverse backgrounds.
- Uphold a high level of professionalism and adhere to luxury hospitality standards.

6. **Data and Reporting**
- Maintain records of guest interactions, preferences, and feedback in the system.
- Generate reports on guest satisfaction and suggest improvements for service delivery.

**Key Qualifications and Skills**:

- **Educational Background**:Professional qualification in Hospitality Management or a related field.
- **Experience**: Minimum of 3-5 years of experience in a similar role, preferably in a luxury resort or hotel.
- **Language Proficiency**: Fluent in English; knowledge of additional languages is a plus.
- **Interpersonal Skills**: Excellent communication, problem-solving, and conflict resolution skills.
- **Technical Skills**: Familiarity with property management systems (PMS) and guest relationship software.
- **Appearance and Poise**: Presentable, with a professional demeanor and excellent grooming standards.

**Work Environment and Benefits**:

- **Work Hours**: Flexible, including weekends and holidays.
- **Location**: Wayanad, Kerala.
- **Perks**: Competitive salary, accommodation, meals, and access to resort facilities.

This role is ideal for a dynamic, guest-focused individual passionate about delivering outstanding experiences in a luxury setting.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9846468178

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