Digital Buildings Project Coordinator

**Company Description** At FPC Global, we’re not just shaping the future—we’re building it. Our mission, "Building Tomorrow’s Digital Planet," reflects our unwavering commitment to transforming industries, creating smarter spaces, and driving sustainable progress.**

**Since our founding in 2014, we have grown into a global leader with over 140 exceptional professionals, operating across the Americas, EMEA, APAC, and with our headquarters in London. We specialize in delivering integrated, cutting-edge consultancy services that span the entire facility lifecycle, ensuring that every project we undertake sets a new standard for innovation and excellence.**

**Our business thrives on three dynamic pillars**:

- **
FPC Global: Offering expert guidance in Technical Program & Project Management, Building Performance, Sustainability, and Cybersecurity, we ensure that every project succeeds and fulfills stakeholder aspirations.**
- ** FPC Digital: Revolutionizing Digital Building Design and Operations, we create spaces that are not only efficient but also frictionless and forward-thinking.**
- ** FPC Life Sciences: Empowering life sciences and pharmaceutical clients to deliver game-changing capital projects with precision and expertise.**

the **Digital Buildings Project Coordinator**will be responsible for assisting & coordinating the delivery of projects and services to FPC’s clients in order to successfully fulfill the Scope of Work (SoW) outlined in the Agreement, Proposal or Engagement Letter between FPC and its Client.

You will be responsible for providing first-level support and coordination for digital building systems, IoT solution deployment and related smart building technologies. As part of the organisation, you will manage solution deployment tickets, incident tickets, provide updates to stakeholders, and ensure seamless communication across teams to support operational standards and drive excellence across client buildings.

In addition to client-facing roles and responsibilities, Service Specialist is expected to be an active member of the Digital Buildings Services team, to make a positive contribution to the development of the team and wider FPC business, working effectively with all FPC colleagues to successfully deliver projects and support FPC’s business objectives.

**Key Responsibilities**:
The responsibilities for this role include:
Delivery of non-technical and some technical (as training and knowledge allows) related project

coordinator services and projects for clients in accordance with the Proposal, Scope of Work

(SoW) and/or Engagement Letter. Manage own workload, communicating and escalating any issues to line manager accordingly
- ** Ticket Management**:

- Create, manage, and resolve incident tickets within the centralised ticketing system, ensuring all issues are accurately documented with status, diagnostics, and resolution steps.
- Track ticket progress and ensure adherence to established response and resolution timelines.
- Conduct periodic ticket reviews to identify trends, recurring issues, and areas for improvement.
- ** Stakeholder Communication and Management**:

- Serve as the initial point of contact for internal stakeholders, providing timely updates on incident progress, issue status, and expected resolution timelines.
- Proactively communicate with relevant teams, vendors and clients to ensure alignment on priorities and expectations.
- Facilitate regular updates to stakeholders on overall system health, critical incidents, and ongoing support efforts.
- ** Coordination and Collaboration**:

- Act as a liaison between the Technical team, on-site teams, and external vendors to ensure streamlined coordination on issues, system deployment ,maintenance, and system updates.
- Collaborate with cross-functional teams to align on response strategies and share insights for continuous improvement.
- Participate in knowledge-sharing sessions and contribute to documentation to enhance team protocols and procedures.
- Excellent Project Reporting, Risk and Issue Management and Communications Skills
- Coordinating on Project Reviews and Lessons Learnt activities to feed into Continual internal and external improvement
- ** Centralised System Monitoring and First-Level Support**:

- Monitor building management systems (BMS), IoT devices, HVAC, lighting, and related infrastructure across multiple buildings.
- Provide first-level troubleshooting and diagnostics for system alerts and issues, escalating complex problems to higher-level support teams as needed.
- ** Data Collection, Reporting, and Performance Insights**:

- Generate regular reports on ticket volume, response times, and system performance metrics for management review.
- ** Preventative Maintenance Support**:

- Support scheduled preventative maintenance activities, tracking completion and ensuring compliance with the Client standards.
- ** FPC Responsibilities**:

- Represent FPC in a professional manner internally and e