Customer Care Executive

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India place8 Full time

Title: Customer Support Executive - Voice process

We're looking for enthusiastic individuals, including freshers, to start an exciting and rewarding career in customer Support role for an international payments and travel firm that provides secure and convenient payment solutions.

Freshers are welcome to apply—no experience needed We provide full training and continuous support to help you succeed in this role.

Job Details:
Shift Details: Fixed Day Shift.

Working Days: 5 days a week and 2 days week off (Saturday and Sunday fixed offs)

Employment Type: Full-time, Permanent, Fresher

**Responsibilities**:

- Should handle queries related inbound calls comfortably.
- Provide exceptional customer service in a domestic voice process setting.
- Work smoothly and effectively with your team.
- Follow company guidelines and standards.
- Maintain accuracy and adhere to company policies and industry standards.
- Help customers in solving their queries promptly and efficiently.

**Requirements**:

- Fluent English communication skills, both verbal and written (mandatory).
- HSC to Any Degree holders can apply
- Freshers can apply
- Strong interpersonal skills and ability to work effectively in a fast-paced environment.

**Benefits**:

- 2 Days Weekends Fixed off (Saturday and Sunday).
- Earn incentives in addition to base salary based on performance.
- Comprehensive training and continues support will be provided.
- Health insurance, PF, and other employee benefits provided.
- Opportunities for career advancement and growth.
- Work in a supportive and collaborative work environment.

Interview Rounds:

- HR
- Operation Manager
- Manager

Compensation:

- HSC Fresher: ₹14,000 In hand
- Graduate Fresher: ₹15,000 In hand
- Experienced: Up to ₹20,000 In hand

+ Performance-based incentives.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How comfortable are you speaking in English?
- What are the other Languages you speak Fluently?
- For exp: what was your last net salary?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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