Sales & Key Account Executive

2 weeks ago

Vashi Navi Mumbai Maharashtra, India Aurafox Solutions Private Limited Full time

**Job description**:
The role will be responsible for managing the customer lifecycle from onboarding to renewal and developing long-term relationships with our clients. It will focus on ensuring customer satisfaction and driving the adoption and usage of our products.

**Responsibilities**:

- Developing and executing customer success plans for assigned accounts Monitoring customer usage and adoption of our products Proactively engaging customers to ensure they are receiving maximum value from our solutions
- Market Mapping
- Developing and executing strategies to increase customer retention Identifying customer needs and upselling opportunities
- Working closely with the sales team to provide product feedback and customer insights
- Resolving customer inquiries and issues promptly
- Developing relationships with customers to ensure customer satisfaction Tracking and reporting customer success metrics

**Requirements**:

- 2-4 years' experience
- Strong Communication
- Ability to listen, earn trust, and consult with clients
- Ability to effectively manage time to maximize results
- Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
- Strong problem-solving skills and resourcefulness

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)
- Sales: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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