Key Account Executive

2 days ago

Vashi Navi Mumbai Maharashtra, India Techvizo Full time

**Overview**:As a Client Servicing Executive, you will act as a liaison between our company and its clients, ensuring client satisfaction, retention, and growth. Your primary responsibility will be to build and maintain strong relationships with clients, understand their needs, and coordinate with internal teams to ensure those needs are met. You will serve as the main point of contact for clients, addressing their inquiries, resolving issues, and providing excellent customer service.

**Responsibilities**:

- **Client Relationship Management**:

- Build and maintain strong, long-lasting client relationships.
- Understand clients' needs and objectives and propose solutions that align with them.
- Regularly communicate with clients to provide updates on project progress.
- Address client concerns and resolve issues promptly to ensure client satisfaction.
- **Account Management**:

- Serve as the primary point of contact for all client inquiries and requests.
- Develop account plans and strategies to achieve client retention and growth targets.
- Monitor client accounts and track customer satisfaction.
- **Coordination and Collaboration**:

- Collaborate with internal teams such as design & development to ensure seamless execution of client projects and initiatives.
- Coordinate with the the teams to ensure timely delivery of products or services to clients.
- **Documentation and Reporting**:

- Maintain accurate records of client interactions, transactions, and communications.
- **Continuous Improvement**:

- Stay updated on industry trends, market conditions, and competitor activities.
- Continuously seek opportunities to improve client satisfaction and retention strategies.
- Provide feedback to the management team on ways to enhance client servicing processes and procedures.

**Requirements**:

- Bachelor's degree in business administration, marketing, communications, or related field.
- Proven experience in client servicing, account management, or a similar role.
- Strong communication, interpersonal, and negotiation skills.
- Excellent problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft Office Suite.
- Knowledge of digital marketing is a plus.
- A proactive attitude and a willingness to take initiative.
- Ability to work independently as well as part of a team.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Account management: 1 year (required)
- Client Relationship Management: 1 year (required)
- IT project management: 1 year (required)

Work Location: In person

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