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Reservation Executive

2 weeks ago

Gurugram Haryana, India Ahom Technologies Private Limited Full time

**Key Responsibilities**:

- Process bookings and cancellations using the hotel’s reservation system (e.g., Opera, IDS, etc.).
- Coordinate with the **front office, housekeeping, and sales** teams to ensure smooth operations.
- Update room availability, pricing, and guest records accurately.
- Manage **group bookings, special requests**, and **corporate accounts**.
- Provide information about hotel facilities, services, and local attractions.
- Upsell rooms and services to maximize revenue.
- Handle guest complaints or concerns courteously and resolve issues efficiently.

**Required Skills**:

- 0-1 year of experience required, preferably into hotel industry.
- Familiarity with hotel management software (PMS).
- Excellent communication and interpersonal skills.
- Strong attention to detail and customer service orientation.
- Ability to multitask and work in a fast-paced environment.

**Qualifications**:

- Bachelor’s degree in Hospitality, Tourism, or a related field (preferred).
- Fluency in English and local languages.
- **Immediate joiners are required**_
- **Excellent communication skills are required**_

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- We want to fill this position urgently. Are you an immediate joiner?
- Are you open to come for an in-person round of an interview?

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9267985735
Application Deadline: 20/06/2025
Expected Start Date: 20/06/2025